知识管理能提高企业竞争力及发展潜力，终转换为企业的价值。举例来说，知识管理能帮助企业解决以下问题：

Knowledge management can improve the competitiveness and development potential of enterprises, and ultimately transform into the value of enterprises. For example, knowledge management can help enterprises solve the following problems:

1.企业运作多年，但能留下来的东西非常有限，许多事情都是一遍遍重做，许多错误也是一遍遍重犯

1. The enterprise has been operating for many years, but the things that can be left are very limited. Many things are done over and over again, and many mistakes are made over and over again

2.市场部门做一份公司宣传册，到处找不到公司历史或者现场活动的图片和资料

2. The marketing department makes a company brochure, and can't find pictures and materials of the company's history or on-site activities everywhere

3.企业的发展太过依赖于个人，一旦关键人员流失后，就会造成核心知识的大量流失

3. The development of the enterprise depends too much on the individual, once the key personnel are lost, it will cause a lot of loss of core knowledge

4.技术团队没有积累，不断做“发明车轮”的工作，造成企业成本增加

4. The technical team didn't accumulate and kept doing the work of "inventing wheels", which resulted in the increase of enterprise cost

5.机密技术文件，因为传播不善，造成泄密

5. Confidential technical documents are leaked due to poor communication

6.管理者面对各类复杂繁琐的运营和管理信息，常因为决策过程缓慢而贻误商机

6. Faced with all kinds of complicated operation and management information, managers often delay business opportunities because of the slow decision-making process

7.公司跨地域管理，组织中的各个子公司在地理上分散，导致信息共享困难，协同办公效率低

7. The company's cross regional management, the organization's subsidiaries are geographically dispersed, leading to information sharing difficulties, low efficiency of collaborative office

8.各部门的业务经验无法公开以及共享，团队整体素质难以提升

8. The business experience of each department cannot be disclosed and shared, and the overall quality of the team is difficult to improve

9.客户服务部门，应对客户千奇百怪的需求，没有统一标准的知识解答，延迟解决问题的时间，大大降低了客户满意度，增加了客户投诉率

9. The customer service department, in response to customers' various needs, has no unified standard knowledge to answer, delays the time to solve problems, greatly reduces customer satisfaction and increases the customer complaint rate

10.新员工入职，往往无从下手，不知道阅读学习哪些内容，很难熟悉公司进入状态，企业每年都要花费大量时间和对新员工进行培训

10. New employees often have no way to start. They don't know what to read and learn. It's difficult to get familiar with the company's entry status. Enterprises spend a lot of time and money to train new employees every year