1、计划包括预测趋势发展并决定的战略和对策来实现组织的目的和目标。这些目标之一是使客户满意。现代管理的趋势是通过团队来帮助监管环境、寻找生意机会并留意挑战。计划是一个关键的管理职能，因为其他职能的实现通常都非常依赖一个好的计划。

1. The plan includes forecasting trends and determining the best strategies and Countermeasures to achieve the goals and objectives of the organization. One of these goals is customer satisfaction. The trend of modern management is to help regulate the environment, find business opportunities and pay attention to challenges through teams. Planning is a key management function, because the realization of other functions usually depends on a good plan.

2、组织包括设计组织的结构，创造出让所有人与事物共同工作以实现组织的目的和目标的环境和制度。现在的许多组织都是以客户为中心，其理念是让每个人在获利的情况下为服务客户而工作，所以组织必须保持弹性及适应性。客户的需求会改变，组织应紧跟而上。

2. Organization includes designing the structure of the organization, creating the environment and system that let all people and things work together to achieve the goals and objectives of the organization. Nowadays, many organizations are customer-centered, and the idea is to let everyone work for customers at a profit. Therefore, organizations must maintain flexibility and adaptability. The needs of customers will change and the organization should keep up.

3、领导是为组织创造愿景，交流、指导、培训、协助和激励他人，以有效地达成组织的目的和目标。领导的趋势是授权，给员工尽可能多的决策自由，让他们能够自我指导和自我激励。

3. Leadership is to create vision for the organization, communicate, guide, train, assist and motivate others, so as to effectively achieve the goals and objectives of the organization. The trend of leadership is empowerment, giving employees as much decision-making freedom as possible, allowing them to guide and motivate themselves.

4、控制包括建立清晰的标准以确保组织按照既定目的和目标前进，奖励表现良好的员工，并在员工表现不当时采取纠正措施。基本上，它意味着衡量实际发生的事情是否符合组织的目的。

4. Control includes establishing clear standards to ensure that the organization moves forward with established goals and objectives, rewarding employees with good performance, and taking corrective actions when employees do not perform well. Basically, it means measuring whether what actually happens is in line with the purpose of the organization.